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Account Manager, IS in Lutherville-Timonium, MD at Long & Foster Companies

Date Posted: 6/26/2018

Job Snapshot

Job Description

Job Summary:
The Account Manager services the real estate and affiliated businesses within the assigned region by displaying a high level of professionalism while problem solving using strong decision making skills. They are advocates for their regional customers and perform several key roles such as; Help Desk Analyst, Team Leader and IT Representative to insure a high level of customer satisfaction. The Account Manager will have firsthand knowledge of issues faced by their clients, will be able to address emergencies, brainstorm for solutions and serve as an escalation point for regional management on unresolved issues.

Account Manager, Information Services (Baltimore/Western MD/Annapolis Territory)

Key Responsibilities:
1. Serve as the IS point person to resolve or escalate technical support requests received by phone, email or in-person contact within their assigned region or business unit.
2. Build strong business relationships with management/staff/agents by traveling to assigned locations and providing onsite support, training and any technical assistance requested.
3. Attend office/department/business unit meetings to stay current on business needs, receive feedback on IS related issues and provide informative updates on IS initiatives to clients.
4. Work with core IS to pilot new technology, to include gathering and providing feedback from the user community.
5. Support core IS with documenting field office equipment, assist as needed with office moves, and backup other regions as required.
6. Obtain and maintain in-depth working knowledge of company policies and procedures including (but not limited to) Help Desk procedures, Field Tech procedures, the Employee Handbook, and the Branch Management Manual. Must become familiar with all regional locations.

Job Requirements

Associate's Degree Required. 5+ year's experience in hardware support and data communication required. Strong background in Network related, software, hardware, a variety of LAN topologies w/experience w/Windows NT or 9x,ME. Requires strong computer skills, including solid knowledge with Windows, Access, Excel and Word.