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Consumer Engagement Advisor (Inside Sales) in Chantilly, VA at Prosperity Home Mortgage, LLC

Date Posted: 7/16/2018

Job Snapshot

Job Description



Prosperity Home Mortgage, LLC is an industry leader and one of the largest and most respected mortgage lenders with a footprint in the Mid-Atlantic, Northeast, Southeast and Mid-West. We are a full service mortgage banker providing a wide array of products, programs and services throughout the home financing process. Our commitment to the real estate community that we serve is one of a kind. We are looking for dedicated talented mortgage professionals to join our fast growing workforce.


Job Summary:


Under general direction of the Consumer Engagement Manager, the Consumer Engagement Advisor is the liaison between our company and its current and potential customer. This role provides superior customer service skills by responding to company provided leads in a timely manner from: internet, direct mail campaigns, referrals or other special marketing campaigns. The Customer Service Representative is expected to engage in a professional and courteous manner, while adhering to the company’s policies and procedures.


Essential Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely and professional manner;
  • Customer service relationship management;
  • Follow communication scripts;
  • Seize opportunities to provide knowledge on various products that may compliment the product that the customer currently uses or is interested in;
  • Build sustainable relationships and engage customers by taking the extra mile;
  • Accurately record all conversations in call center database for training, forecasting and trending purposes;
  • Performs other duties as assigned.

Job Requirements

Minimum Requirements:


These specifications are general guidelines based on the minimum requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or equivalent combination of experience
  • Professional mannerism and pleasant and professional phone voice required
  • Previous experience in a customer support role
  • Good record keeping ability, good verbal and written communications skills
  • Experience selling products or services over the phone
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Knowledge of Microsoft Office applications, and be able to learn other computer software